Features
What is included in our B2B Support
We know and enforce all the best practices in terms of server, staff, and bot security, building categories and channels in a way that makes sense to most people , bringing you and your community the best possible experience there is to have on a Discord server
User Activity monthly report
bla bla bla
Security Audits
To make sure the server is still safe and no breach has been detected
Up to 7 server boosts
in order to reach Level 2 (role icons, among other very cool features), or half of Level 3
Up to 2 hours consulting service per month
So you can let us know of updates you want to do on the server, and we advise on the best course of action, among other use-cases
Premium bot subscriptions
Ticket Tool, TweetShift, Gaius Play Premium and Sledgehammer Premium
Responses under 48 hours
48h on business days (Monday to Friday except for public holidays in Portugal), provided the requests come through the official (previously agreed upon) channels.
Why do I need B2B Support?
The team of Discord experts at Momentum One has been learning all the "tips & tricks" since Discord launched back in 2015, learned how to take the best advantage of a few hundred bots (out of thousands that exist), learned everything there is to the Discord Academy, and some are even in close circles of communication with Discord staff themselves (although this doesn't guarantee an accelerated rate of ticket solving what-so-ever) providing good feedback which is much needed to improve the platform as a whole.
All of this expertise that has been soaked like a sponge for all of these years can be within your reach through our Business-to-business Support plan.
Pricing
Simple and Fixed price.
B2B Support Pro
on-going
$400
per month
-
Outsource your Discord management
-
Monthly User Activity report (on request)
-
Security Audit
-
All Premium bot subscriptions under one provider
-
First to receive exclusive new bot features
-
2 hours consulting service per month
-
Optional SLA: to be discussed
B2B Support basic
on-going
+$75
per month
-
5 support requests per month
-
Premium version of Sledgehammer bot
Frequently Asked Questions
What is the difference between the trial period and B2B Support?
For the B2B Support you're outsourcing your Discord management to our experts, and can ask for any change or feature (within our and Discord's limits, of course) to be done by ourselves. For the trial period, you're limited to asking for advise, but you take care of the implementations in-house (unless it's something super simple we can do in under a few minutes).
What are the bots included in the premim B2B support?
Ticket Tool, TweetShift, Gaius Play Premium, Sledgehammer Premium
Can I ask B2B support if I never asked Momentum One to make my discord server?
No, we do not provide support to discords we did not make.
Can I stop B2B support and restart in one year?
Yes, you can stop the support at your convinience, but to restart the support after more than 6 months we require an initial security audit.
